Frequently Asked Questions
Everything you need to know about shopping with Eson Direct.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. Express delivery options are available at checkout for next-day service on orders placed before 2 PM.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in a resaleable condition to qualify for a full refund.
Which payment methods do you accept?
Eson Direct accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
Yes, all our electronic goods and specialized equipment come with a minimum 12-month manufacturer warranty covering any functional defects.
Can I track my order in real-time?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's portal to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to most countries within Europe and North America. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.